FAQs
Orders & Shipping
Q1: Where do you ship to?
A: We currently ship to the United States, United Kingdom, Canada, Australia, and most countries in Europe. Please check the shipping options at checkout to confirm availability in your area.
Q2: How long does shipping take?
A: Standard shipping typically takes 7–15 business days, depending on your location. Express options are available at checkout for faster delivery.
Q3: How can I track my order?
A: Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package online.
Q4: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $50 (or equivalent in your currency).
Payment
Q5: What payment methods do you accept?
A: We accept PayPal.
Q6: Is my payment information secure?
A: Absolutely. All payments are processed through encrypted, PCI-compliant gateways to ensure your data is safe.
Returns & Refunds
Q7: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your item to initiate a return.
Q8: Who pays for return shipping?
A: If the item is defective or incorrect, we will cover the return shipping. For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Q9: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products & Warranty
Q10: Are your products covered by warranty?
A: Yes, all our products come with a 12-month limited warranty against manufacturing defects.
Q11: I received a damaged or defective item. What should I do?
A: Please contact our customer service team with your order number and photos of the issue. We’ll arrange a replacement or refund promptly.
Account & Support
Q12: Do I need to create an account to order?
A: No account is required to place an order, but creating one allows you to track orders and manage your preferences more easily.
Q13: How can I contact customer support?
A: You can reach us via email at OnlineSens.com@gmail.com
or use the contact form on our website. We typically respond within 24 hours.
Other Questions
Q14: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we can make changes or cancel it. Please contact us as soon as possible after ordering.
Q15: Do you offer bulk or wholesale discounts?
A: Yes, we offer special pricing for bulk or wholesale orders. Please contact us for details.